Refund policy
Return and Refund Policy
At NSpire Trends, each product is printed on demand after an order is placed. Please review the product description, colour, and size chart carefully before completing your purchase.
Damaged, defective, dirty, or incorrect products
Please contact us if you receive a product that is:
- Torn or damaged
- Defective
- Dirty or stained
- Incorrect in design, colour, size, or quantity
Contact us within 48 hours of delivery and provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A brief description of the issue
After reviewing the claim, we may offer a replacement or refund, depending on the circumstances.
Size-related returns
Because our products are printed on demand, we do not normally accept returns or exchanges when the customer selected the wrong size.
Please review the size chart carefully before ordering. For a more relaxed fit, choose one size larger than your usual size.
A size exchange may be considered only when the size delivered is different from the size ordered.
Change of mind
We do not accept returns or provide refunds for:
- Change of mind
- Dislike of the colour or design after delivery
- Incorrect size selected by the customer
- Minor colour differences caused by screen settings, lighting, or fabric texture
- Normal variation in print placement or appearance
Return authorization
Do not send a product back without contacting us first.
Returns sent without prior approval may not be accepted.
If a return is approved, we will provide the applicable return instructions.
Refunds
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Shipping charges and cash-on-delivery fees are generally non-refundable unless the product was damaged, defective, incorrect, or the order could not be fulfilled.
Order cancellation
Because production may begin soon after an order is placed, cancellation requests must be submitted as quickly as possible.
An order cannot be cancelled once it has entered production or has been dispatched.
Contact
For return, replacement, or refund requests, contact:
Email: customercare@nspiretrends.com